FREQUENTLY ASKED QUESTIONS

Salt Design Store uses PayFast to process payments securely. We accept credit & debit cards, Instant EFT, Masterpass & Snapscan as methods of payment. 

Salt Design Store is an online only store. We do not currently have any showrooms. 

Most of our products are bespoke and have many variations to choose from. We order these products from the manufacturer at your request. Please refer to our product pages for the relevant lead times. 

While we have made every effort to accurately predict delivery lead times, several factors could influence these times (Covid-19 delays, shipping delays, manufacturing delays, etc.) We will endevour to keep you updated of your shipments progress.

All products offered by our brands can be procured, please contact us at sales@saltdesignstore.com for a quotation and lead time.

These items are specifically manufactured and ordered according to your selection, they can only be returned if they have arrive damaged upon delivery. (Refer to our returns policy)

In the unlikely event of a product showing a manufacturing defect please contact our returns department at returns@saltdesignstore.com.

You will receive emails throughout the order process keeping you informed about the progress of your shipment.

Salt Design Store offers free domestic delivery on all standard size products. 

All our products have manufacturer warranties. For information on these please email returns@saltdesignstore.com.

Salt Design Store uses uAfrica to facilitate our deliveries through several courier options. Deliveries can be tracked with your tracking number provided by the courier selected.

We can ship products internationally, please email us at sales@saltdesignstore.com for a quotation.

“Ships within” refers to the date range in which the product will be delivered to you.  

Salt Design Store is not as yet registered for VAT and as such does not charge VAT on our sale price. This may change in the future.